Care Coordinator – Bilingual Spanish/English

🕒 July 3

🇺🇸 United States – Remote

💵 $41.5k - $62.2k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

🛡️ Insurance

🏥 Healthcare

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Reach out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, provider appointments and follow-ups • Create cases and tasks and complete documentation in the case management module for hospital and skilled nursing facility (SNF) discharges • Comply with and document tasks assigned by the nurse • Work with the case manager to engage and manage a panel of members • Manage new alerts and update the case manager on changes in condition, admissions, discharges, or new diagnoses • Establish relationships with members, earn their trust, and act as patient advocate • Escalate concerns to the nurse if members appear non-compliant or there is a change in condition • Assist with outreach activities to members in all levels of case management programs • Assist with maintaining and updating members' records • Assist with mailing or faxing correspondence to members, primary care physicians, and specialists • Request and upload medical records from PCPs, specialists, hospitals, and others • Meet specific deadlines and prioritize tasks according to department policies, standards, and needs • Maintain confidentiality of information among health care professionals • Perform other duties assigned by the case manager supervisor, manager, or director of care management

🎯 Requirements

• Minimum (1) year experience working in health care such as health plan, medical office, Independent Practice Association (IPA), Management Services Organization • Minimum (1) year experience assisting members / patients with authorizations, scheduling appointments, identification of resources, etc. • High School Diploma or GED • Bachelor's degree or four years additional experience in lieu of education preferred • Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals • Able to write routine reports and correspondence • Communicate effectively using customer relations skills • Able to communicate positively, professionally, and effectively with others; provide leadership, teach, and collaborate with others • Effective problem solving, organizational and time management skills and able to work in a fast-paced environment • Knowledge of Managed Care Plans • Knowledge of Medi-Cal • Basic computer proficiency • Type a minimum 35 words per minute (WPM) • Proficient in Microsoft Office suite (Outlook, Excel, Word) • Able to perform basic mathematical operations using American money and weight measurement, volume, and distance • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions • Able to deal with problems involving a few concrete variables in standardized situations • Bilingual English and Spanish preferred • Medical assistant training and medical terminology training preferred • Medical assistant certificate and medical terminology certificate preferred • Work Monday-Friday, 8:00 AM-5:00 PM Pacific Time • Must work remotely from anywhere in the U.S.

🏖️ Benefits

• Remote work • Opportunity for growth and innovation

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