Loan Partner I – Bilingual Russian

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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NFM Lending

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💸 Finance

🏦 Banking

🏠 Real Estate

Finance • Banking • Real Estate

NFM Lending is a national mortgage lender that provides home purchase and refinance loans, working with local loan originators and an online application experience. The company emphasizes technology-driven, paperless mortgage processing, electronic document signing, and tools for borrowers, realtors, and builders. It also highlights community involvement and compliance with federal and state lending regulations, serving a broad range of loan types (FHA, VA, USDA, conventional) and supporting borrowers through pre-approval to closing.

📋 Description

• Provide administrative and clerical support to Loan Originators and Branch Managers throughout the mortgage loan process. • Gather borrower documentation, prepare files for underwriting, maintain records, coordinate communications, and assist with marketing and referral activities to ensure a smooth borrower experience. • Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO. • Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions. • Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO. • Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow. • Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers. • Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO. • Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review. • Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items. • Facilitate borrower communication regarding loan file status (e.g., 'your appraisal is scheduled','we still need a copy of your homeowner’s insurance') without discussing or explaining loan terms. • Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs. • Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs. • Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations. • Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up. • Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution. • Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.

🎯 Requirements

• High school diploma or equivalent required; college degree in business or related field preferred. • Minimum of one year of mortgage, financial services, or administrative experience preferred. • Proficient in Microsoft 365 and experience in Encompass or similar loan origination software • Strong verbal and written communication skills with professional phone and email etiquette. • Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. • Exceptional attention to detail and accuracy in documentation. • Customer service orientation with the ability to build and maintain positive relationships. • Strong organizational and problem-solving skills. • Willingness to work occasional overtime or flexible hours as needed.

🏖️ Benefits

• Qualifying employees are eligible to participate in our Total Rewards program.