Spanish Bilingual Certified Pharmacy Technician – Refill & Medication Adherence

🕒 June 30

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Manage both inbound and outbound pharmacy communications • Support medication adherence • Help remove access barriers for patients across diverse populations • Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish • Educate and guide patients through the end-to-end medication refill process • Coordinate prescription refills, including data entry and pharmacy claim adjudication • Perform prescription status checks and resolve adjudication or coverage issues • Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams • Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies • Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols • Accurately document and maintain patient, prescription, and communication records across multiple systems • Identify repeat issues and trends, escalating opportunities for workflow or process improvement • Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards • Participate in ongoing training, quality assurance activities, and professional development • Maintain schedule flexibility to support health system partner needs

🎯 Requirements

• National Pharmacy Technician Certification (CPhT) required • Active State Pharmacy Technician registration (obtainable with national certification) • Willingness to obtain additional required licensure within an agreed timeframe • Continued employment contingent upon licensure compliance • High school diploma or GED required • 1–3 years of pharmacy technician experience preferred, particularly in: • Medication refill management • Pharmacy claim adjudication and insurance troubleshooting • Specialty pharmacy or complex therapies • Collaboration with clinical care teams • Remote, call center, or high-volume pharmacy environments (strong plus) • Fluency in both English and Spanish (spoken and written) is required • Ability to communicate complex healthcare and medication information clearly and compassionately in both languages • Experience supporting diverse or underserved patient populations preferred. • Exceptional phone presence and patient communication skills • Comfortable with proactive outbound patient engagement • Strong collaboration skills across clinical, pharmacy, and payor teams • Proficiency in Microsoft Word and Excel • Ability to quickly learn new systems, platforms, and workflows • Excellent attention to detail, organization, and multitasking abilities • Empathetic, patient-first, and culturally sensitive

🏖️ Benefits

• A dedicated home workstation with two company-provided monitors • Reliable, high-speed internet connection • A quiet, private, distraction-free workspace • Willingness to work occasional overtime as patient volumes fluctuate • Ability to keep camera on during most meetings with leaders and teammates