Implementation Advisor, Bilingual – Spanish Speaking

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. • Design, create and manage applications, and software integration/migration deployments. • Implementation services are delivered within scope or manage any changes in project scope, plans. • Identify potential issues and collaborate with leadership when needed, to develop contingency • Working with other departments and personnel to ensure information on customer needs are communicated. • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. • Assist in Educational webinars, workshops, and more. • Staying up to date with product features and releases. • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. • Updates customer journey playbooks. • Demonstrate technical acumen to convert plans into workable solutions. • Communicate a passion for customer success with a team player attitude. • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). • Conduct analysis of approved customer content and create a transition plan or migration plan. • Advise customers on best practices, risks, and changes that impact institutional processes and timelines. • Responsible for driving consulting milestones and achieving the agreed-upon implementation • schedule. • Provide guidance to customers to address critical and/or outstanding issues impacting the • successful Implementation. • Actively lead the consulting engagement throughout the implementation. • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. • Handle basic support requests during the implementation phase. • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. • Always looking for ways to improve our onboarding delivery. • Maintain product knowledge and consistent education. • Cross-training with other success functions. • Other duties may be assigned and/or modified as business needs change

🎯 Requirements

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. • 2-3 years of experience using HighLevel or other similar vertical solutions. • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. • Ability to handle multiple tasks in a fast-paced environment. • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). • Strong understanding and proficiency in software solutions and professional service offerings. • 2+ years of customer consulting work experience preferred. • 2+ years of marketing experience is a plus! • Strong verbal and written communication skills. • IT technical skills and platform integrations. • Experience in managing a diverse group and training each according to company standards. • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. • Strong analytical and organizational skills with superior attention to detail. • Ability to produce high-quality documents, SOP’s and customer journey Playbooks. • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability