Bilingual Member Service Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Interacting with Prime members, pharmacies and doctors' offices • Providing support and assistance with order processing and general account benefit inquiries • Receiving incoming calls or emails from members, pharmacies, doctor's offices • Investigating and resolving member inquiries in a timely manner or escalating to appropriate team member • Adhering to and reinforcing Prime and departmental standard operating procedures and training guidelines specific to HIPAA • Other duties as assigned

🎯 Requirements

• High School Diploma or GED is required • Must be eligible to work in the United States without the need for work visa or residency sponsorship • Suitable home office that meet Prime required standards • Strong PC Skills with ability to navigate multiple software systems simultaneously • Strong communication skills with focus on professional demeanor and empathy • Ability to multitask • Detail oriented • 1 year of customer service experience preferred • Fluency in another language (Spanish) preferred

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities