Bilingual Enrollment Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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Lumata Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lumata Health is a healthcare company that provides a Continuous Care Program aimed at improving patient outcomes for those with vision-threatening conditions such as diabetic retinopathy, macular degeneration, and glaucoma. Their services include support from JCAHPO-certified Care Coaches and an Intelligent Engagement platform that helps healthcare practices reduce patient no-shows by an average of 30%. Lumata Health's approach includes engaging patients between visits, coordinating transportation, assisting with prescriptions, and educating patients to enhance care collaboration. Their services are fully covered by Medicare and commercial payers, focusing on improving adherence to care plans and reducing the workload on in-office staff. Since 2017, Lumata Health has been partnering with healthcare systems and insurers to manage chronic eye diseases effectively.

📋 Description

• Make a high volume of outbound calls daily (80+ minimum) to prospective patients. • Educate patients on program benefits and overcome objections to secure enrollment. • Use persuasive but compassionate communication to drive action while maintaining patient trust. • Guide patients through the enrollment process, ensuring accurate information is collected. • Confirm that patients successfully transition to their first scheduled care call. • Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance. • Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum). • Achieve conversion and activation targets tied to patient growth metrics. • Be accountable for results related to outreach, enrollments, and bounce prevention. • Share best practices with peers and team leads to optimize outreach effectiveness. • Participate in training and feedback sessions to improve objection handling and enrollment success. • Partner with leadership to refine scripts, workflows, and patient messaging. • Perform other duties as assigned to support Lumata Health’s goals and objectives.

🎯 Requirements

• Bilingual, fluent in speaking both English and Spanish. • Strong sales instincts — persuasion, objection handling, closing. • Empathy and patient focus — ability to balance metrics with compassion. • Excellent verbal and written communication skills. • High resilience in a quota-driven environment with frequent rejection. • Strong organizational skills with attention to detail in documentation. • Ability to work independently in a fully remote environment. • Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred. • 1+ year of sales experience is preferred. • Experience in eye care, healthcare, or digital health is a plus. • Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology, preferred.

🏖️ Benefits

• Medical, Dental and Vision • Paid time off • Parental leave • more additional benefits