CS Representative, Bilingual English & Spanish

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🕒 July 1

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Gulfstream Park

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1939

🎲 Gambling

⚽ Sports

🏨 Hospitality

Gambling • Sports • Hospitality

Gulfstream Park is a Thoroughbred horse racing track and entertainment complex in Hallandale, Florida. It operates live racing (including marquee events such as the Pegasus World Cup and the G1 Florida Derby), on-site casino gaming open year-round, wagering services (including the 1/ST Bet platform), dining, shopping, and event/hospitality offerings with hotel partnerships and suites for private and corporate events.

📋 Description

• Answers telephone call inquires and promotes the organization’s products and services in English and Spanish • Researches and resolves customer concerns and complaints to ensure retention and satisfaction • Answers customer calls, in a large variety, with timeliness and accuracy • Identifies and assesses customer needs to provide accurate solutions • Escalates issues to supervisors as required and as appropriate • Provides accurate, valid and complete information by utilizing the right tools • Meets personal and team accuracy, call targets and call handling quotas • Follows communication guidelines and policies • Correctly utilizes internal documentation and leadership team members for solutions • Acts as a customer advocate • Recommends process and product improvements and feedback • Actively participates in team meetings, coaching sessions, one on ones, and other meetings • Performs other duties as assigned

🎯 Requirements

• High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Fluent and clear written and verbal communication in English and Spanish • Experience in Microsoft Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential matters • Maintains professional integrity at all times • Ability to work on a team and as an individual contributor • Individual must be open to learn about and understand ‘niche’ industry • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily – knows when to be patient and when to push while working in the “gray” • Self-starter, self-motivator, detail-oriented, highly organized • Must be personable and approachable, demonstrate professionalism and active listening skills at all times • Must be able to work effectively and efficiently in a fast-paced environment including stressful situations • Expert prioritization skills • Motivated to excel, competitive in nature and does not confuse “efforts” with “results” • Demonstrates and maintains flexibility and adapts to changes within industry and company • Knowledgeable in technology; Knowledgeable in horse-racing

🏖️ Benefits

• Competitive bonus opportunity • 30 Day Waiting Period