Travel Consultant – Team Lead

🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $27 - $29 / hour

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Manage all aspects of travel management for clients • Serve as team lead for a group of accounts under operations management guidance • Determine destinations, transportation, travel dates, financial considerations, and accommodations through multiple communication channels • Book and issue domestic and international airline itineraries, hotel reservations, and transportation reservations through a GDS system • Assist agents with booking requests and act as a subject matter expert and first-level support • Support day-to-day operations of assigned accounts • Escalate issues to management as needed • Assist with agent training on accounts, policies, and procedures • Execute Sabre spectra transactions in accordance with contractual requirements • Oversee queue management and ensure tasks are completed within Service Level Agreements • Ensure tickets are issued and assist with issuing when needed • Identify process and workflow efficiencies and training opportunities; recommend improvements to management • Update job aids and account documentation • Act as client liaison when management is unavailable • Research customer service issues through resolution • Answer client calls and emails for new arrangements and itinerary changes • Use Sabre to book and issue airline, hotel, car, and other reservations • Check queues daily for accuracy and ticket completeness • Maintain service programs including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and quotes for domestic and international travel • Interpret fare rules and understand Open Skies and FAA rules • Meet management-defined KPIs, productivity targets, transaction targets, attendance, and schedule requirements • Communicate with airlines regarding flight changes, seating, and upgrades • Follow ADTRAV policies, procedures, and approved workflows • Provide professional, empathetic customer service and problem resolution • Collaborate with agents and employees to service travelers • Participate in ongoing industry training • Represent ADTRAV values and foster positive relationships with employees, partners, vendors, and clients • Perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international a plus • Experience as a senior travel consultant or mentor a plus • Strong international background in geographical locations and rate structures • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology and multiple applications and monitors simultaneously • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams • Exceptional customer service skills • Excellent English verbal and written communication skills, including business writing, grammar, and proofreading • Strong listening and interpersonal skills • Ability to maintain composure, professionalism, and confidentiality in sensitive or complex travel situations • Attention to detail and accuracy, with ability to identify discrepancies and resolve issues proactively • Highly organized, self-motivated, and capable of managing multiple priorities with minimal supervision • Strong problem-solving and critical-thinking skills • Excellent time management and organizational skills • Ability to communicate ideas effectively and remain open to coaching, feedback, and direction • Leadership traits to motivate, communicate, and provide feedback • Discretion and judgment when providing feedback, guidance, clarification, and training • Professionalism, collaboration, and positive attitude • Ability to work remotely while meeting company home office and productivity requirements • Ability to sit and work at a computer for extended periods without leaving the work area • Ability to maintain confidentiality of company and client information • Availability Monday-Friday, 7am-7pm CT • Ability to work some overtime, weekends, and holidays as needed • Ability to successfully pass a credit, criminal, and/or employment reference background check

🏖️ Benefits

• Quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • Paid time off (PTO) • Remote work arrangement

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