Customer Service Representative I

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AdvaCare Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 B2B

☁️ SaaS

B2B • SaaS

AdvaCare Systems is a Midwest-based durable medical equipment (DME) provider that rents, sells, distributes, and services specialty medical equipment for hospitals, long-term care, hospice, and assisted-living facilities. The company operates 30+ distribution centers across IL, IN, MI, MO, OH, TN, and WI and offers 24/7/365 availability with STAT and sub-4-hour delivery, white-glove setup and technician training, and a customer portal (ClickDME) for real-time dashboards, reporting, and inventory management.

📋 Description

• Answer phones in a friendly, professional, customer-centric manner. • Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers. • Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting. • Point of primary contact for all customer service-related issues.

🎯 Requirements

• Empathy, passion, and enthusiasm for helping those in need. • Strong attention to detail and ability to multitask across multiple web-based order entry platforms • Strong written and verbal communication skills • Ability to compose clear, concise messages via email and instant message. • Ability to speak clearly and articulately when working with internal and external customers on the phone. • Strong computer/systems skills (Microsoft Office Suite, etc.) • Access to home office set up

🏖️ Benefits

• competitive starting pay • a robust PTO plan • access to excellent health, dental, vision, and supplemental insurance offerings • a top-notch 401k plan that includes a company match and profit sharing • All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements