Contact Center Agent – Voice Support

🕒 January 18

🗽 New York – Remote

🗽 New York – Remote

💵 $13 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Advance Auto Parts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🛒 Retail

🚗 Transport

Retail • Transport

Advance Auto Parts is a leading provider of automotive aftermarket parts that serves both professional installers and do-it-yourself customers. The company operates a widespread retail network with over 5,000 stores and branches across the United States, Puerto Rico, U. S. Virgin Islands, Canada, Mexico, and various Caribbean Islands. Advance Auto Parts is dedicated to delivering quality parts and tools, supported by knowledgeable team members and extensive distribution centers to ensure availability and exceptional customer service. The company is committed to fostering a diverse and inclusive work environment, offering a range of career opportunities in retail, distribution, and corporate settings.

📋 Description

• Handle inbound calls with professionalism and empathy, providing accurate and timely solutions. • Assist customers with order placement, shipping inquiries, billing questions, and product availability. • De-escalate sensitive situations while maintaining composure and customer trust. • Update customer information and interactions in the case management system. • Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance. • Collaborate with internal teams and store associates to resolve complex issues. • Stay current on product knowledge, policies, and system updates through continuous learning.

🎯 Requirements

• High school diploma or General Education Degree (GED) • Minimum of 2 years related experience and/or training or equivalent combination of education and experience • Call Center or Customer Service experience preferred but not required • French/English or Spanish/English desired but not required • Automotive Knowledge desired but not required • Typing speed of at least 45 WPM for case documentation • Strong verbal communication and active listening skills • Ability to manage high call volumes while maintaining accuracy and professionalism • Problem-solving and conflict resolution skills with a customer-first mindset • Adaptability to fast-paced, changing environments • Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

🏖️ Benefits

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave