Contact Center Representative – IHA Scheduling Team

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💰 Venture Round on 2016-12

Healthcare Insurance • SaaS

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Answering or making calls to members to book appointments for their no-cost In-home Health Assessments • Learn about and address customer needs, complaints, or other service issues. • Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. • Building lasting relationships with customers and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service • Making sales or recommendations for products or services that suit client needs better. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • To be available on meetings on camera as and when needed • Adhering to all company policies and procedures. • Additional ad-hoc tasks as assigned by the Call Center Supervisor

🎯 Requirements

• Outgoing personality and sales approach • Solid work history, citing any recognition and promotion • Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone • Customer service or other directly related experience is a plus • Ability to collaborate and be a team player • Various software and data entry proficiency, including MS Office • Ability to type 40Wpm, 60Wpm is preferred • Strong communication and time management skills • Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills • Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues • Honesty and integrity • **Competency** • Excellent attendance and work record • Ability to professionally articulate customer call scripts • Exceptional customer service and active listening skills • Ability to empathize and manage personal emotions • Ability to function as an effective team member • Ability to internalize and follow protocols/guidelines • Demonstrate excellent oral and written communication skills; correct spelling is a must • Strong time management skills and decision-making skills • Strong computer skills required • Must have a working knowledge of MS Office applications: Word, Excel, and Outlook • Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.