Client Services Coordinator I

🕒 May 2

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

💊 Pharmaceuticals

SaaS • Pharmaceuticals

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions • Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion • Documents and adheres to client requirements, including organizational and protocol notes • Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations • Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors • Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours • Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives • Attends conferences and workshops, and completes assigned trainings promptly • Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

🎯 Requirements

• Two (2) years of experience in a customer service role or in an office environment (preferably in a regulated industry) preferred • Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook

🏖️ Benefits

• health coverage • paid holidays • variable bonus