Coordinator II, Client Experience

🔥 5 minutes ago

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

💊 Pharmaceuticals

SaaS • Pharmaceuticals

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Collaborates with management and Team Lead to drive process enhancements and contributes to the execution of departmental and company strategies • Acts as a point of contact for IRB customers and provide exceptional customer service to enhance the client experience • Demonstrates comprehensive understanding across various IRB processes and submission requirements • Proactively supports the clients, both internal and external, by assisting in a variety of tasks • Upholds high standards of accuracy and attention to detail, collaborating with internal teams to ensure client satisfaction • Ensures timely responses to customer inquiries • Document and track client experience data in system for continuous improvement • Escalates client concerns promptly to relevant Team Lead and/or Manager • Collaborate with internal teams to promptly resolve client issues and concerns, proactively addressing potential issues • Provide client feedback through appropriate channels • Participate in process improvement discussions • Act as the primary contact for Advarra teams and CIRBI support, effectively communicating client needs and feedback • Conduct CIRBI demonstrations to clients • Subject matter expert for IRB processes and requirements • Participate in assigned projects • Completes tasks, as assigned

🎯 Requirements

• Bachelor’s degree in business, communication or Science related field or High School Diploma with three (3) years’ industry experience • Three (3)+ years’ experience in an IRB, health related field, or clinical research • Must be comfortable evaluating a situation, exercising good judgment and discretion, and making decisions on matters of significance with the assistance of the Team Lead and/or Manager • Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards • Intermediate computer skills, including MS Office products and CRM software

🏖️ Benefits

• health coverage • paid holidays • variable bonus