Regional Care Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advent Services

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🎖️ Defense

💼 Consulting

🔒 Cybersecurity

Defense • Consulting • Cybersecurity

Advent Services is an innovation-centric, safety and security focused small business specializing in Advanced IT and Cybersecurity, Electronic Warfare Services, and Autonomous Systems Security. With over 25 years of combined experience, it provides innovative solutions tailored to the needs of federal, state, and local government agencies, including critical national customers like the US Navy and US Air Force. They emphasize products and services in AI Integration & Automation and Attritable Unmanned Systems, aiming to secure tomorrow's battlespace today.

📋 Description

• Coordinate safe, timely, compliant, and family-centered respite care for eligible Army EFMP families across assigned installations • Serve as regional point of accountability for family intake, provider matching, provider supervision, case-file integrity, authorized-hour monitoring, service continuity, quality assurance, and stakeholder coordination • Retrieve and log approved family service packets within one business day • Contact families, explain the coordination process, and schedule comprehensive intake meetings • Develop and maintain family profiles covering care requirements, authorized hours, scheduling needs, family dynamics, behavioral considerations, communication preferences, household conditions, and accommodations • Review service authorizations and documentation to confirm eligibility, care level, hours, expiration dates, and limitations • Identify qualified providers and provide families with at least two available options when the local provider pool allows • Coordinate introductions, selection, assignment, scheduling, and service initiation • Review provider credentialing and pre-employment packets • Onboard, orient, train, coach, and support Respite Care Providers • Remotely supervise providers and monitor schedules, attendance, arrival times, service delivery, and adherence to service plans • Respond to missed clock-ins, call-offs, late arrivals, family concerns, staffing disruptions, and urgent continuity-of-care events • Verify family and EFM safety and deploy replacement providers when needed • Assess compatibility and changing needs; arrange support or initiate rematching as warranted • Maintain provider communication to address concerns, reinforce standards, reduce burnout, recognize performance, and support retention • Maintain complete family and provider records in approved systems • Monitor authorized hours, utilization, expirations, schedule alignment, and service delivery • Provide regional inputs for weekly, monthly, quarterly, annual, invoice-support, and quality reports • Protect personally identifiable, protected health, and Government-furnished information • Monitor performance against PWS standards and acceptable quality levels • Conduct family follow-up and randomized check-ins, review satisfaction feedback, resolve concerns, and elevate safety or service issues • Coordinate with Installation Functional Managers, program leadership, provider agencies, families, and authorized stakeholders • Document deficiencies, participate in root-cause reviews, implement corrective actions, and monitor results • Support transition, surge staffing, hard-to-fill location recruiting, and other initiatives ensuring uninterrupted EFMP respite care • Support administrative coordination during standard business hours and after-hours escalation and continuity-of-care procedures

🎯 Requirements

• Bachelor's degree in Business Administration, Social Services, or a related field • At least five years of experience supporting social service programs • At least three years in a role requiring remote management of staff or services • Ability to coordinate geographically dispersed services • Ability to manage sensitive case information • Ability to oversee provider performance • Ability to communicate effectively with families and Government stakeholders • Ability to use secure file-transfer systems • Ability to use customer relationship management systems • Ability to use workforce scheduling systems • Ability to use electronic timekeeping systems • Ability to use reporting systems and standard office systems • Reliable internet and telephone access • Ability to securely handle sensitive information • Ability to use contractor-furnished technology • Ability to support established after-hours escalation and continuity-of-care procedures

🏖️ Benefits

• Remote/regional position • Contractor-furnished technology • Reliable internet and telephone access for remote work • Occasional travel to Government facilities, meetings, conferences, transition activities, or regional coordination events with advance notification and approval