Customer Account Representative – Urology

Job not on LinkedIn

🕒 May 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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Aeroflow Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Aeroflow Health is a personalized healthcare partner that helps patients access insurance-covered medical equipment and supplies, including breast pumps, diabetes, sleep, continence, and urology products. The company verifies insurance coverage, submits required paperwork, and delivers curated supplies to patients' homes while partnering with health plans and healthcare providers to improve patient satisfaction and outcomes.

📋 Description

• Providing exceptional customer service to patients, healthcare professionals, and insurance companies • Handling a high-volume number of both incoming and outgoing phone calls daily • Updating account information, such as: product needs, insurance, contact information, etc. • Calling doctor’s offices to follow up on necessary paperwork needed • Reviewing paperwork received by a patient’s doctor • Placing resupply orders for current patients that receive incontinence supplies and catheters • Researching insurance payer requirements and understanding reimbursement procedures • Troubleshooting equipment problems and offering product changes

🎯 Requirements

• High school diploma or GED equivalent • 1 year of customer service experience preferred • 1 year of call center experience preferred • Excellent written and verbal communication skills • Excellent critical thinking skills • Excellent De-escalation skills • Excellent active listening skills • Ability to multitask – shifting between open applications as you speak with patients • Ability to type 40+ words per minute with accuracy • Knowledge with different types of insurance such as medicare, medicaid, and commercial plans • DME supplies, specifically with incontinence and catheters

🏖️ Benefits

• Competitive Pay • Health Plans with FSA or HSA options • Dental, and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends • free diapers • breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs and SO MUCH MORE!!