Urology Billing Customer Service Representative

Job not on LinkedIn

🕒 May 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Aeroflow Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Aeroflow Health is a personalized healthcare partner that helps patients access insurance-covered medical equipment and supplies, including breast pumps, diabetes, sleep, continence, and urology products. The company verifies insurance coverage, submits required paperwork, and delivers curated supplies to patients' homes while partnering with health plans and healthcare providers to improve patient satisfaction and outcomes.

📋 Description

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution. • Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner. • Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies. • Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems. • Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution. • Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction. • Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures. • Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

🎯 Requirements

• 2 years recent work history • Bachelor’s degree from accredited university (any field) • Prior work experience in healthcare or health insurance

🏖️ Benefits

• Competitive Pay • Health Plans with FSA or HSA options • Dental and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends, free diapers, breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs