Application Engineer

Job not on LinkedIn

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $105.3k - $197.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Ensure the seamless operation of software applications by providing exceptional technical support to authorized customers and Agilent employees. • Provide prompt and effective technical support to end-users experiencing software-related issues. • Analyze, troubleshoot, and diagnose software application issues, utilizing remote support tools to assist customers in problem-solving. • Collaborate in an efficient and timely manner with product support engineering and R&D teams on escalations to resolve complex technical issues. • Create and contribute detailed documentation to a working knowledge base for common issues and their resolutions. • Provide enhancement requests and defect reporting on recurring issues for continuous improvement of the software applications. • Gather and report customer feedback on software usability and issues to improve the overall user experience.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Laboratory Technology, or related field, or equivalent years of direct relevant work experience. • 4+ years proven experience in a technical support role for Agilent or similar software applications. • Familiarity with customer support tools, ticketing systems, and remote assistance software including the use of collaborative tools and various communication platforms. • Strong understanding of software and applications working in a distributed system architecture or a web environment. • Proficient in troubleshooting techniques and methodologies. • Excellent written/verbal communication skills and excellent time management/organizational skills. • Ability to work independently and collaboratively in a remote environment. • Customer-focused with a dedication to providing exceptional support. • Analytical mindset and good problem-solving skills. • Patience and empathy when dealing with end-users. • Adaptability to learn new technologies and software applications quickly.

🏖️ Benefits

• Bonus eligibility • Stock options • Benefits package