Technical and Applications Support – Cell Analysis

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Massachusetts – Remote

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $43 - $80 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Provide customers with post-sales technical and applications support on Agilent Seahorse solutions, cell culture, and flow cytometry • Provide remote technical support by phone, email, live webchat, and other remote support tools • Investigate and answer technical questions related to instrument hardware, software, consumables, and applications • Document customer interactions in support tickets • Follow up on and close support cases regularly and in a timely manner • Follow the appropriate customer concern process as needed • Comply with company processes, including complaint handling • Work closely with field and repair center teams • Provide customer feedback to marketing, product support, and sales • Develop technical resources for customers • Occasionally travel to internal Agilent training classes and customer service call shadowing

🎯 Requirements

• Bachelor's or Master's Degree in Life Sciences or a related discipline (Biology, Biochemistry, Biotechnology) • 4+ years of hands-on laboratory experience with Seahorse platforms is required • Hands-on experience with flow cytometry and knowledge in metabolism data analysis is preferred • Experience with BioTek instruments and related applications is a plus and will be beneficial • Full proficiency in French would be helpful • A first customer-facing experience would be a strong plus • Willingness to travel approximately 10% of the time

🏖️ Benefits

• Eligibility for bonus • Stock • Benefits • Option to work remotely • Occasional travel to internal Agilent training classes and customer service call shadowing