Technical Support Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $28 - $54 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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This company has sponsored H1B visas in the past.

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Provide remote hardware, software, and application support to customers across the U.S. and Canada • Serve as a first point of contact for customer technical issues • Troubleshoot technical issues by phone and email • Guide customers through solutions using remote troubleshooting tools and clear, step-by-step communication • Partner with internal technical experts when escalation is needed • Support analytical instrumentation, chromatography, laboratory workflows, technical products, and software

🎯 Requirements

• Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field • Strong verbal and written communication skills • Analytical thinking and logical problem-solving abilities • Customer-focused mindset • Ability to learn and support technical products, software, and laboratory workflows • Basic knowledge of Microsoft Windows and computer systems • Availability to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday • Prior laboratory experience through coursework, research, internships, or professional employment preferred • Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies preferred • Experience working with Agilent instruments or laboratory systems preferred • Previous customer service, help desk, technical support, or laboratory support experience is a plus

🏖️ Benefits

• Eligibility for bonus • Stock • Benefits • Fully remote work arrangement currently available • Occasional travel

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