Customer Care Specialist I

🔥 10 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $13 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1939

🏥 Healthcare

📦 Logistics

🤝 B2B

Healthcare • Logistics • B2B

Agiliti is a healthcare services company that manages, maintains and supports medical equipment and clinical technology for healthcare providers. The company offers field operations and customer service, clinical engineering, manufacturing and engineering, technology and information systems, and supply chain/logistics services designed to ensure critical equipment is available and patient-ready. Agiliti positions itself as a B2B partner to hospitals and healthcare organizations, emphasizing mission-driven culture, community service, and diversity and inclusion.

📋 Description

• Provides outstanding service to customers; resolves product or service problems. • Attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. • Provides comprehensive corporate contact with customers by utilizing an in‐depth product and company knowledge. • Maintains comprehensible records of all customer interactions in call center databases. • Identifies customers’ needs, clarifies information, researches issues, and provides accurate, satisfactory answers to customer queries and concerns. • Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint. • General knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialist. • Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services.

🎯 Requirements

• High School Diploma or 2 years of equivalent experience required. • Previous experience in a high-volume call center is preferred. • Available to work weekends and holidays as needed. • Ability to multi-task, set priorities and manage time effectively is preferred. • Proven track record of new business generation resulting in increased revenue. • Health care industry knowledge preferred.

🏖️ Benefits

• Health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • wellness programs