Commercial Operations Specialist

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🌲 North Carolina, Pennsylvania, +1 more states – Remote

🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Armstrong Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1946

🔐 Security

🏠 Real Estate

Security • Real Estate

Armstrong Group is a diverse company with several subsidiaries and operations including Guardian Protection, Armstrong Comfort Solutions, and Matt Mertz Plumbing. The company follows a servant leadership philosophy and has a rich history of delivering various services and products. It is involved in sectors like protection services and plumbing solutions.

📋 Description

• Own and maintain customer pricing books and commercial documentation across assigned accounts • Lead promotional setup and execution across customer systems and internal platforms • Own the integrity of customer portals, item submissions, forms, and required documentation by identifying discrepancies and resolving issues proactively • Monitor customer‑specific requirements, submission timelines, and driving timely resolution of follow‑up items • Serve as a primary point of coordination for retailer and broker communication related to operational and commercial execution needs • Own setup coordination and documentation for private label and co‑manufacturing opportunities • Develop and maintain promotional calendars, trackers, and supporting sales documentation • Identify opportunities to improve and scale commercial processes as the organization grows • Manage timelines and cross‑functional follow‑up for customer initiatives, launches, and commercial projects • Drive accountability for open items and ensure timely completion across sales, marketing, supply chain, finance, quality, and operations • Establish and maintain highly organized records and documentation to improve visibility and eliminate last‑minute execution challenges • Contribute to a more proactive, well‑prepared commercial organization through strong ownership, communication, and follow‑through • Collect, organize, and analyze customer, promotional, and syndicated data to support sales efforts • Identify trends, insights, and selling opportunities through data analysis • Build, maintain, and enhance Excel‑based reports, trackers, and comparative sales analyses that improve visibility into performance and execution • Support customer‑facing selling stories and business reviews with clear, actionable insights • Own the development and organization of sales presentations and customer decks ensuring content is accurate and relevant • Create presentation frameworks, data sections, charts, and supporting materials that enable effective selling conversations • Partner with sales and marketing leadership to ensure materials are accurate, aligned, and customer ready • Support internal sales meetings, planning sessions, and key commercial initiatives through strong preparation, analysis and coordination

🎯 Requirements

• Bachelor’s Degree preferred • Three or more years of experience in CPG sales support, sales operations, commercial operations, category support, or a related field • Strong analytical, organizational and project management skills with exceptional attention to detail • Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to build reports, analyze data, and present findings clearly • Ability to manage multiple priorities and deadlines in a fast‑paced environment • Strong communication, follow‑up, and execution skills • Self‑starter mindset with a demonstrated ability to identify issues and drive solutions independently • Experience working with retailer portals, customer systems, and commercial documentation • Ability to work effectively across functions and with external partners

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities