Marketplace Strategy Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $132k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Strategy

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Analyze and synthesize both quantitative and qualitative data across the end-to-end customer journey. Pull critical signals from research, raw data (via SQL/Python), and frontline conversations, turning them into validated journeys, key moments, and business requirements. • Execute complex investigations across product, policy, and operations to identify, analyze, and diagnose underlying issues. Develop actionable recommendations, and support the implementation of effective solutions that address systemic challenges and prevent recurrence. • Uncover high-impact insights that inform decision-makers across the company about necessary improvements benefiting both the customer and the business. Clearly articulate findings, trade-offs, and the potential size of the upside for strategic investments. • Maintain real-time awareness of community health and emerging trends by regularly reviewing dashboards, listening posts, feedback loops, and early-warning systems. • Oversee sentiment, quality, and equity indicators, proactively identifying and investigating significant changes or anomalies. • Serve as the initial point of escalation by detecting and communicating critical shifts—both positive and negative—to relevant stakeholders. • Partner with cross-functional teams to translate insights into impactful actions that continually elevate the community experience. • Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority. • Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools. Experience utilizing LLM tools for research and insight generation is a significant advantage. • Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge.

🎯 Requirements

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 7+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role. • Proven ability to perform comprehensive root cause analysis and manage intricate investigations spanning product, policy, and operational domains. • Expert-level proficiency in SQL for data extraction and manipulation. • Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R. • Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis. • Demonstrated potential for commercial-mindedness and business acumen, with the ability to connect analytical findings directly to financial and operational outcomes. • Exceptional written and verbal communication skills, ability to breakdown complex data and insights to senior audiences. • A deeply customer-oriented philosophy, coupled with the ability to thrive at the intersection of community dynamics and the underlying business model. • An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact. • Strong organizational skills, a strong sense of ownership and accountability, self-starter. • Experience working in a two-sided marketplace, platform, or community-driven business model. • Proven expertise in analyzing end-to-end customer or user journeys.

🏖️ Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.