Services Business Strategy Director

🕒 June 30

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧐 Strategy

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Position and support the sale of large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch • Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities • Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities • Identify enterprise business process/operations improvements to realize efficiencies and increase impact • Craft innovative, forward-looking strategies which leverage the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets • Work collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners • Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives • Drive business and IT leaders to embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making • Uncover future Sales opportunities to drive incremental customer value • Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer • Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization • Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles • Contribute to the development of a Business Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

🎯 Requirements

• 10+ years consulting in enterprise-level technology transformation programs at Fortune 500 companies • GTM support experience, including scoping, proposal development, RFP response, demos/presentations • Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization • Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness • Industry experience in Financial Services • Bachelor’s degree in a related field required, Master’s degree or MBA preferred • Knowledge of the key business value drivers and success metrics typical of large-enterprise companies • Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required • Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities • Salesforce product knowledge and solution design are desired, but not required. • Occasional travel (expected average 30-50%)

🏖️ Benefits

• time off programs • medical, dental, vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program