Director, Customer Strategy

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🧐 Strategy

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Convr

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

💰 $15.2M Series B on 2019-11

Artificial Intelligence • Insurance

Convr is a modularized AI underwriting, data, and intelligent document processing workbench that enriches and expedites commercial insurance with the best data, underwriting insights, business classification, and risk scoring. Convr AI focuses on the commercial property and casualty (P&C) insurance sector, offering solutions to transform underwriting operations through AI-driven digital analysis. They provide various AI-infused tools to enhance underwriting efficiency, improve risk selection, and streamline the overall insurance process.

📋 Description

• Serve as the strategic point of contact named accounts, operating at the business and executive level to steer account growth and direction • Lead billable client engagements packaged as fixed-fee or retainer deliverables, including roadmap workshops, value measurement reviews, and solution advisory sessions • Define and track value metrics post-go-live, using documented outcomes to anchor future renewal and expansion conversations • Partner closely with Customer Success Managers (CSMs) to extend coverage to the strategic layer, ensuring Customer Strategy owns the ongoing business case while CSMs manage adoption and relationships • Coordinate directly with the Activation team during handoffs to ensure value measurement begins immediately at go-live • Participate selectively in qualified sales cycles and complex deals to demonstrate strategic delivery capability, solution depth, and deployment roadmaps to prospects • Build the foundational Customer Strategy playbook, establishing the processes and methodology for this newly created function

🎯 Requirements

• 7–12 years of experience in Customer Success, solution consulting, or strategic advisory roles • Experience in the SaaS or Insurtech space is strongly preferred, with insurance domain knowledge highly valued (or a genuine curiosity about the industry at a minimum) • Proven comfort operating at the executive level, with an ability to connect platform capabilities directly to business outcomes without relying on a product demo • A strong commercial awareness with a track record of identifying and building toward account expansion opportunities seamlessly • Direct experience packaging, pricing, and delivering advisory services, including contributing to or establishing a formal delivery methodology • A workflow-obsessed mindset that prioritizes understanding how underwriters actually work over simple technical integration success • Comfort with building operational structure where none exists, thriving in a founding role capacity

🏖️ Benefits

• Remote work opportunities • Flexible Paid Time Off • Company Paid Holidays • Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage) • 401K • Paid Parental Leave