Customer Support Specialist

🔥 8 minutes ago

🏈 North America – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🤝 B2B

💰 Venture Round - Aircall on 2022-02

Telecommunications • SaaS • B2B

Aircall is a cloud-based phone system and call center software provider that offers VoIP telephony, call routing, analytics, and integrations with CRMs and helpdesk tools. It is designed for sales and customer support teams to manage inbound and outbound voice communication at scale, with features like shared call inboxes, team collaboration, IVR, call recording, and performance reporting. Aircall is positioned as a B2B SaaS telecommunications solution for small to enterprise organizations looking to replace legacy PBX systems or enable distributed remote teams with modern cloud telephony.

📋 Description

• Advocate for customers by identifying, solving, escalating, and advising on questions and concerns • Promote product education and recommend technical solutions • Guide product users through features and functionalities • Work closely with the global support team to address and resolve technical issues promptly • Help ensure customer satisfaction • Collaborate with an international team in a remote environment

🎯 Requirements

• Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills • Fluency in English is mandatory; Spanish is a plus • Excellent written and verbal communication skills • Familiarity with ticketing tools and systems • Understanding of how CRM systems work • Strong understanding of basic computer skills • Hands-on experience using AI assistants to troubleshoot and work more efficiently • Ability to collaborate with AI tools, including prompting effectively and double-checking answers • Technical aptitude to understand and explain technical concepts • Curiosity to understand and troubleshoot complex customer inquiries • Strong time management and prioritization skills • Ability to multitask across different platforms and communication channels • Willingness to work with multiple teams in an international and multilingual remote environment

🏖️ Benefits

• Competitive salary package & benefits • Work-life balance • Fast-learning environment • Entrepreneurial and strong team spirit • Multicultural and inclusive workplace • Learning and career development opportunities • Opportunities to transition into Client Services, Engineering, Product, and other roles

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