Senior Product Manager – Growth, Small Businesses

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🕒 January 27

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

📋 Description

• Own the “Growth for Small Businesses” product scope, driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions. • Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion. • Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion. • Own every part of the product that impacts the small business lifecycle, including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery. • Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one. • Drive product-led improvements to reduce time-to-value, enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.

🎯 Requirements

• 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product growth outcomes. • Deep experience working on B2B SaaS products, ideally on growth, onboarding, or self-serve monetization domains. • You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on user acquisition, retention, or expansion. • You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap. • You think clearly, communicate with precision, and know how to break down complex user journeys into actionable product plans. • You are fluent in English (Spanish, Portuguese, or French is a plus).

🏖️ Benefits

• Competitive salary package & equity • Medical, dental, and vision insurance is 100% covered • 401k plan with company matching! • Unlimited PTO — take the time you need to come to work feeling great! • Wellness, commuter, and childcare reimbursements • Generous parental leave policy