Lead Product Manager, AI Servicing

Job not on LinkedIn

🕒 January 7

🏢🏡 New York City – Hybrid

💵 $194.1k - $242.6k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience • Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully • Drive additional innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs • Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness. • Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions. • “Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail. • Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field • 7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes • Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences. • Superior ability to seek and use data to inform decision making and hypothesis formation • Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves • An ability to navigate ambiguity, with a bias towards rapid execution over process • A self starter who demonstrates strong judgement and negotiation skills when given autonomy • Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders • Strong technical knowledge and foundation in AI/ML and SaaS capabilities • Experience integrating homegrown platforms with third party tools

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.