Senior Software Engineer, AI

🕒 March 31

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

📋 Description

• Collaborate on requirements analysis to design the right technical and business solutions for our customers. • Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies. • Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules. • Write clean, scalable, and maintainable code while ensuring proper testing, deployment, and monitoring. • Continuously improve code quality through regular refactoring, debugging, and performance enhancements. • Contribute to building secure, high-quality AI solutions that power Aircall’s customer experience. • Optimize product and platform performance and ensure reliability through live site monitoring. • Participate in an on-call rotation to handle critical incidents and maintain system uptime.

🎯 Requirements

• AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration. • Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization. • 5+ years of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance. • Full-stack development experience is a strong plus. • Nice to have: Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon. • Security is at the forefront of your mind in everything that you do.

🏖️ Benefits

• Medical, dental, and vision insurance is 100% covered • 401k plan with company matching! • Unlimited PTO — take the time you need to come to work feeling great! • Wellness, commuter, and childcare reimbursements • Generous parental leave policy