Patient Relations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $30.3k - $44k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Air Methods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas.

📋 Description

• Manage incoming and outgoing calls from patients, guarantors, insurance companies, and attorneys • Complete conference calls and transfer calls to the appropriate department when necessary • Review and resolve uninsured accounts and residual patient financial responsibility after insurance • Investigate and specially handle accounts requiring additional review • Explain coverage details and payment options to patients and responsible parties • Take payments when necessary • Thoroughly review, document, and resolve patient or responsible-party communications • Perform skip tracing to ensure the best contact • Make financial arrangements and inform patients about Government programs or Financial CARE • Ensure reimbursement to Air Methods from patients or other responsible parties • Assist patients in understanding healthcare insurance coverage and patient liability • Make final determinations on collectability and balances • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED, and two to three years’ related experience and/or training; or equivalent combination of education and experience • 2–3 years’ experience in healthcare billing/collections field; preferred • Knowledge of Government, Commercial and Private payers; preferred • 1 year’s experience in high dollar collection and financial debt counseling; preferred • Previous Dialer experience; preferred • Excellent written and verbal communication skills • Excellent organizational skills; detail oriented; ability to prioritize, multi-task and meet deadlines • Excellent customer service and phone skills • Strong ability to balance compassionate and empathetic customer service with account resolution goals • Excellent problem-solving skills • Bilingual in English and Spanish; preferred • Intermediate proficiency with Microsoft Office, including Word, Excel and Outlook • AAHAM certification within 6 months of hire

🏖️ Benefits

• Reasonable accommodations for disabled employees • Benefits information provided via the company benefits page