Lead Agent

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

Healthcare • Manufacturing • Food & Beverage

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

📋 Description

• Own the agent partner relationship across two of Airspace’s four U.S. regions • Onboard new agent partners, including operational onboarding, credentialing, documentation, system setup, and initial performance expectations • Run ongoing agent performance conversations and maintain partner scorecards across two regions • Monitor partner quality, reliability, coverage, and Partner Portal adoption • Identify underperforming partners, lead performance reviews, set improvement expectations, and follow up • Partner with the Director, Network Operations, and Procurement on next steps and deactivation decisions • Manage the agent case queue in Salesforce, triage and route escalations, and maintain accurate documentation • Collaborate with Regional Network Managers, Network Strategy & Operations, Procurement, Network Solutions, Driver Trainers, and Network Quality & Compliance • Support audit documentation and compliance reviews • Coordinate on agent trends and systemic issues across regions

🎯 Requirements

• At least 2+ years of experience in vendor/partner management, network operations, or account management — experience in logistics, transportation, or a gig/contractor network environment is strongly preferred • Experience leading direct, sometimes difficult performance conversations, including decisions to end a partnership when standards aren’t met • Experience applying and managing a partner or vendor scorecard process; comfortable working from analytics someone else builds rather than building it yourself • Comfortable holding two concurrent regional relationships with enough depth to go beyond surface-level oversight • Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM • Clear, direct communicator; comfortable owning a performance conversation end to end, and partnering with the Director and Procurement on deactivation decisions, while keeping Regional NMs appropriately informed • Strong relationship management skills • Comfortable operating with a level of autonomy above a coordinator-level role • Willingness to travel periodically to build relationships with agent partners and Regional Network Managers — estimated at less than 20% of time • Bachelor’s degree in a related field, or equivalent practical experience • Mountain Time zone or Pacific Time zone preferred

🏖️ Benefits

• High-quality health, dental, and vision plan options • Open PTO • 401K with company match