Director, Technical Account Management

🕒 April 1

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $227k - $322.4k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Airtable

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 Secondary Market on 2022-06

Airtable enables any team to create apps on top of shared data and power their most critical and unique workflows. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable Connected Apps PlatformTM to connect their people and data and achieve their most important goals. Founded in 2013 and headquartered in San Francisco, Airtable ranks #6 on the Forbes Cloud 100 and has raised $1.36 billion to date. We’re hiring! Join us in our San Francisco headquarters, or check out openings across Austin, London, Los Angeles, Mountain View, New York, and remote locations. See open roles here: https://airtable.com/careers

📋 Description

• Lead and scale a high-performing team of Technical Account Managers • Own the team's technical depth across Airtable's agent capabilities • Coach and mentor Managers and ICs • Establish and evolve frameworks for assessing and improving technical health of Premium accounts • Engage directly with customers during critical technical projects or escalations • Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries • Drive program development and influence product direction • Leverage data and KPIs to inform decisions, measure success, and prioritize team focus.

🎯 Requirements

• 10+ years in technical support, solution architecture, or technical account management roles • 5+ years leading enterprise-facing technical teams • Solutions-architect mindset with ability to evaluate customer's existing build • Working fluency in AI architecture concepts relevant to enterprise customers • Exceptional written and verbal communication skills • Analytical and comfortable making data-informed decisions.

🏖️ Benefits

• Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. • Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. • Please check out Life at Airtable for more comprehensive benefit offerings.