Customer Success Manager, Enterprise

🕒 August 13, 2025

🏢🏡 San Francisco – Hybrid

💵 $100k - $170k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Airwallex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💳 Fintech

💸 Finance

Fintech • Finance • Payments

Airwallex is a fintech company that provides leading technology solutions to manage global payments, treasury, and financial operations for businesses. It offers a comprehensive suite of financial services including business accounts, spend management tools, payment solutions, and embedded finance components to build custom financial products. Airwallex's platform supports multi-currency transactions, interbank FX rates, and global transfers, aiming to simplify financial operations and unlock growth opportunities for over 150,000 businesses worldwide. The company is committed to providing safe, reliable, and compliant financial services with a strong technological infrastructure.

📋 Description

• Airwallex is the unified payments and financial platform for global businesses. Empowered by proprietary infrastructure and software, Airwallex serves over 150,000 businesses worldwide with integrated solutions for business accounts, payments, spend management and treasury, to embedded finance at a global scale. • Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg. • The Enterprise Business team focuses on transforming the way large global businesses operate with cutting-edge payments and financial solutions to streamline operations and drive growth for enterprise clients. • The Customer Success Manager role is a key commercial operations role at Airwallex, working with our North America team on Enterprise clients through implementation, go-live and servicing phases. You will work cross-functionally with sales, solutions engineering, account management and operations. You are tech-minded and excited to learn the ins and outs of our platform to solve complex problems. You will build relationships, create excellent customer experiences, and manage onboarding and activation. This will be a hybrid role with 3+ working days each week in our San Francisco office. • This role is based in San Francisco. • Responsibilities include onboarding a client (pricing configuration, forms, feature validation pre-launch); project managing feature deployments; serving as escalation point for issues; monitoring usage, SLA adherence and improving metrics; developing product expertise; ensuring invoices are generated and reported; and ensuring excellent customer experience. • Equal opportunity employer; Airwallex is committed to diversity and hiring on merit.

🎯 Requirements

• You have at least 2 years of experience in customer success, operations or account management with enterprise clients (advantageous if this is in fintech) • You are a relationship builder - you build meaningful, collaborative relationships with all people that you work with, both internally and externally • You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains • You are detail obsessed - you check everything upfront twice to make sure there are no downstream impacts due to errors • You are technically minded and have prior experience working in an organization delivering SaaS or technical solutions to clients • Preferred: Experience in banking or fintech and specifically payments is desirable • Preferred: Experience using Google Suite, Salesforce CRM, Sequel, Google Looker, Zendesk

🏖️ Benefits

• Medical, dental, and vision insurance for US-based employees • 401(k) plan • Short-term and long-term disability • Basic life insurance • Well-being benefits • 20 paid days of vacation • 12 paid days of company holidays