Principal Cloud Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $248k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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AIS (Applied Information Sciences)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

AIS (Applied Information Sciences) is a mission-focused and outcome-oriented organization that specializes in AI and automation, cloud adoption, application innovation, and data and analytics. As a leading Microsoft partner, AIS helps transform businesses and solve complex problems with its expertise in cloud solutions, infrastructure, and application development. They cater to various industries, including commercial, financial services and insurance, healthcare and life sciences, energy and utilities, and government sectors. With their advanced data solutions and cloud capabilities, AIS guides businesses in their digital transformation journeys while improving productivity and unlocking new opportunities for growth.

📋 Description

• Lead enterprise-scale Operations & Maintenance services for a large Defense Industrial Base customer operating Microsoft Azure and Microsoft 365 • Own end-to-end operational performance and enterprise service outcomes across Azure, Microsoft 365, Entra ID, endpoint management, collaboration, messaging, security, and related cloud platforms • Lead, develop, and align a multidisciplinary organization scaling beyond 100 team members • Establish and drive a data-driven operational model using SLAs, KPIs, MTTA/MTTR, backlog aging, incident trends, reopen rates, service health, customer satisfaction, and capacity planning • Serve as the primary executive-facing operational leader and communicate service health in business terms • Manage major incidents, operational risks, workforce capacity, service transitions, customer escalations, corrective actions, and continuous improvement • Oversee root cause analysis, corrective action plans, accountability tracking, due dates, and reduction in recurring issues • Own operational readiness and service transition into production operations and support environments • Partner with project managers, architects, engineers, security teams, service owners, and customer stakeholders on operational acceptance criteria • Lead Operational Readiness Reviews and provide risk-based recommendations on service acceptance and production deployment readiness • Validate support ownership, RACI definitions, escalation procedures, monitoring and alerting, ServiceNow integration, documentation, access models, SLAs/KPIs, staffing, continuity plans, and security/compliance evidence • Establish remediation plans and transition-risk mitigation strategies and measure post-transition stability • Provide technical leadership across Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, and Azure infrastructure • Maintain technical depth to assess operational risk, contribute to architecture reviews, and lead technical discussions • Coach employees, support career development, manage performance, ensure accountability, recommend promotions and compensation changes, and approve timecards

🎯 Requirements

• 10+ years of progressive experience in enterprise IT operations, managed services, cloud operations, infrastructure operations, or service delivery • 5+ years in senior leadership with direct accountability for production service outcomes • Responsibility for an enterprise environment of at least 10,000 users • Leadership of a large technical organization of approximately 50+ engineers, administrators, support personnel, or equivalent multidisciplinary delivery staff • Proven data-driven management using operational metrics to set priorities, manage performance, identify systemic issues, allocate capacity, and drive measurable service improvement • Direct ownership of SLAs/KPIs, service reviews, major incidents, escalations, backlog, corrective actions, and continuous improvement • Experience transitioning technology services from project delivery into production O&M • Technical leadership experience with Microsoft Azure and Microsoft 365 in production enterprise environments • Executive-level customer experience with director/VP/CIO/CISO or equivalent stakeholders • Experience in federal, defense, DIB, aerospace, manufacturing, or another highly regulated environment • Practical use of ServiceNow • Deep understanding of change management and risk management • Ability to manage several high-priority efforts concurrently • Willingness and ability to travel on-site for up to one week per quarter • Must not be a current owner/operator, founder, or active managing partner of an MSP • Microsoft Azure Fundamentals (AZ-900) • Microsoft 365 Fundamentals (MS-900), earned before the exam retirement date, or AB-900 • Nice to have: Azure Administrator Associate (AZ-104), Microsoft 365 Administrator Expert (MS-102), HDI Support Center Manager/Director, Security+, CISSP, CISM, or CCSP • Nice to have: GCC High and/or Azure Government experience; CUI, ITAR, NIST 800-171, CMMC, or comparable compliance-driven operations • Nice to have: Experience leading geographically distributed teams, subcontractors, vendors, or multiple delivery organizations within one managed service

🏖️ Benefits

• Employee ownership • Access to resources, training, and mentorship • Inclusive workplace culture • Mission-driven work • Career development support • Performance feedback and support • Promotions and compensation reviews • Competitive and fair compensation