Digital Field Service Engineer

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $44 - $58 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Ensure Alcon equipment at customer sites and demo equipment function effectively • Troubleshoot, diagnose, and repair equipment • Perform preventative maintenance and manage installations and upgrades • Lead planning and installation activities of Alcon connected products • Coordinate with customer’s IT and Alcon commercial teams • Establish and maintain a high level of customer satisfaction • Address customer concerns, quality assurance and medical safety issues • Maintain all administrative responsibilities in a timely manner • Assist Sales, Clinical and In-house Teams as needed • Manage inventory and keep accurate records

🎯 Requirements

• High School Diploma or equivalent • 5 Years of Relevant Experience • Strong networking, electronic and mechanical background • Previous field service experience • Self-starter able to travel and work independently with minimal supervision • Multi-tasking capabilities • Ability to resolve problems and think analytically • Exceptional customer service skills • Ability to lift 50 pounds • Excellent written and verbal communication skills • Bachelor’s Degree in IT / electronics preferred • Two years of IT / medical device field service experience

🏖️ Benefits

• Health insurance • Life insurance • Retirement plans • Flexible time off for exempt associates