Senior Technical Product Manager, Practice Nexus

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting. • Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders. • Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate. • Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice). • Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement. • Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed. • Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support). • Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk. • Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria. • Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows. • Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives. • Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions. • Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization. • Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks. • Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.

🎯 Requirements

• 8+ years of product management experience in technology, technology-enabled services, or SaaS, with at least part of that time spent in a highly technical or platform-focused product role. • Demonstrated experience owning complex internal tools or platforms (such as admin consoles, configuration systems, or eligibility/enrollment workflows) end-to-end from discovery through rollout and iteration. • Experience with and understanding of the software development lifecycle and software development methodologies, preferably Agile/Scrum, including close partnership with engineering teams. • Proven ability to work across multiple domain areas, quickly ramping on new problem spaces while maintaining clear prioritization and stakeholder alignment. • Strong analytical skills and fluency using data (product metrics, operational data, and primary research) to inform solution design, measure impact, and iterate. • Excellent organizational and communication skills, with a track record of synthesizing complex technical and operational details into clear narratives, documentation, and decision records. • Product development experience in the context of healthcare technology, digital health, or technology-enabled healthcare services. • Basic understanding of healthcare administrative or clinical workflows (e.g., ambulatory practice operations, provider configuration, eligibility and enrollment flows).

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!