Client Leader – Leave Solutions

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• The Client Leader is responsible for managing and retaining a high-value client portfolio. • The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. • They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight’s solutions with a focus on delivering impactful outcomes. • Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders. • Leading through influence; persuades, motivates, and inspires action toward desired outcomes. • Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. • Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. • Advocating and connecting capabilities, support, and/or services for clients. Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals. • Consulting with clients regularly on best practices to increase product adoption and utilization. • Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. • Owning the Account Health strategy for assigned client accounts. Proactively monitors and identifies client retention risk. Designs and executes success plans to resolve issues and mitigate risk. • Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs). • Leading the renewal strategy for assigned book of business.

🎯 Requirements

• Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios. • Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders. • Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction. • Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. Be able to foster a culture of accountability and continuous improvement. • Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. Be able to communicate complex concepts to diverse audiences. • Have business, financial, and analytical acumen. Demonstrate the ability to interpret data, manage financial performance, identify risks, and translate insights into actionable strategies. • Have experience in Absence Management services and related business operations. This should include the ability to consult clients on industry trends, best practices, compliance, and legislative changes. • Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness. • Have experience overseeing cross-functional projects and client governance activities, ensuring projects are delivered on time, within budget, and aligned with client objectives. • Display advanced solution-oriented mindset and change leadership capabilities. Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities