Delivery Specialist

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• The Delivery Specialist is responsible for the day to day processing, monitoring, and support of electronic file exchanges. • This role ensures that inbound and outbound files are delivered accurately, securely, and on schedule, while investigating and resolving file transmission issues as they arise. • Works closely with internal teams and external partners to maintain reliable data exchange operations and meet service-level expectations. • Providing technical expertise with internal and external users regarding data files/interfaces. • Providing ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction. • Investigating data and system troubleshooting maintaining accurate documentation on internal issues. • Understanding data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications. • Coordinating follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces. • Developing Standard Operating Procedures (SOPs) for new processes to assist the Operational team in handling special requests and improving customer service. • Coordinating annual enrollment activities between internal and external clients.

🎯 Requirements

• Have Bachelor in business administration / computer science or related field. • Possess Knowledge in SQL language and high attention to detail and accuracy. • Able to perform audits to high volume of data. • Possess Verbal and written communication skills (English and Spanish). • Able to work independently with minimal supervision. • Possess MS Excel and Word skills. • Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts). • Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.

🏖️ Benefits

• health, dental and vision coverages starting Day One. • wellbeing programs. • retirement plans with contribution matching. • generous time off. • parental leave. • continuing education. • career growth opportunities.