Client Leader – Leave Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• managing and retaining a high-value client portfolio • delivering strategic solutions to align with client goals • driving customer success, value, revenue growth, and retention • overseeing Absence Management clients • fostering strategic partnerships • leveraging expertise in Alight’s solutions with a focus on delivering impactful outcomes • developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders • leading through influence; persuades, motivates, and inspires action toward desired outcomes • asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes • anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth • advocating and connecting capabilities, support, and/or services for clients • consulting with clients regularly on best practices to increase product adoption and utilization • identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • designing and executing success plans to resolve issues and mitigate risk • leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs) • leading the renewal strategy for assigned book of business.

🎯 Requirements

• bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios • demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders • display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction • possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams • be able to foster a culture of accountability and continuous improvement • demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives • be able to communicate complex concepts to diverse audiences • have business, financial, and analytical acumen • demonstrate the ability to interpret data, manage financial performance, identify risks, and translate insights into actionable strategies • have experience in Absence Management services and related business operations • demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness • have experience overseeing cross-functional projects and client governance activities, ensuring projects are delivered on time, within budget, and aligned with client objectives • display advanced solution-oriented mindset and change leadership capabilities.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities