Client Manager – Leave Solutions

🔥 18 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• serve as the primary point of contact for all assigned Leave Solutions Clients • resolve complex claim issues including escalations and client inquiries • develop and maintain expertise in all Alight products and services • instill customer confidence and deepen brand strength through comprehensive domain knowledge • provide technical expertise to support internal and client delivery needs • manage client escalations to accelerate issue resolution • collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims • adapt to changing conditions and proactively learn and apply new skills

🎯 Requirements

• at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent • reside in the state of Virginia • deep operational, relationship building, and issue resolution skills • understanding of contracts, pricing and financial models • experience identifying and anticipating risk and implementing effective risk mitigation plans • ability to identify expansion opportunities • industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare • ability to travel 20-25%

🏖️ Benefits

• variety of health coverage options • wellbeing and support programs • retirement • vacation and sick leave • maternity, paternity & adoption leave • continuing education and training • several voluntary benefit options