Licensed Retiree Benefits Advisor – Temporary, Virtual

🔥 33 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $43.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Ability to consistently provide a world class experience at all customer touchpoints • Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care) • Ability to pass AHIP and annual carrier certifications • Knowledge of Medicare Advantage, Medicare Supplement, and prescription drug plans • Willingness to learn about DSNP plans as well as Special Election Periods (Low Income Subsidy and Medicaid) for Retirees to be enrolled outside of the traditional Annual Enrollment Period • Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans • Enroll retirees compliantly and efficiently by reading scripting verbatim • Meet and/or exceed key performance indicators • Handle inbound customer service calls as well as outbound dialing by providing accurate and complete information to retirees with the intent of enrolling the customer in the appropriate plan based on their specific needs • Responsible for making outbound calls to warm leads with the intent of scheduling appointments or completing an appointment with a participant • Actively manage all appointments to follow up with a prospect • Respond to voicemails within 24 business hours • Monitor the internal chat and respond in a timely fashion to any questions or requests • Deliver a consistently positive customer experience in a highly ethical and professional manner • Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus • Capable of absorbing new information and adapting to new processes and programs rapidly • Ability to process a wide range of complex details and articulate in simple terms to customers with varying levels of knowledge and education • Adhere to call center performance metrics, including customer satisfaction, compliance, and sales productivity

🎯 Requirements

• High school degree or equivalent • 2 years of experience in consultative sales and/or customer service, preferably in a call center or high-volume environment • Aptitude for understanding details of Medicare insurance and complying with all CMS regulations • No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers or other companies

🏖️ Benefits

• Medical, dental, and vision insurance - 100% employee paid, after tax • Alight 401(k) Plan – with company match after six months of service • Wellness Time – 1 hour for every 30 hours worked • Other Programs including the Employee Assistance Program and meQuillibrium