Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Customer Service Representative, Bilingual in Spanish
🕒 2 days ago
🌵 Arizona – Remote
💵 $44.8k - $67.2k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Provides in-market, specialized member support in respective market or region • Conducts in-market member engagement including Welcome Calls, New Member Onboarding, and JSA Scheduling • Ensures members have access to PCP and specialists to coordinate care • Educates members on gaps in care and assists with scheduling provider appointments • Resolves incoming calls concerning members’ eligibility and benefits
🎯 Requirements
• Minimum 1 year of customer service experience • Knowledge of ICD-10 and CPT codes • Keyboard typing 40+ words per minute • Ability to help members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations • Effective written and oral communication skills • Preferred: Bilingual English/Spanish or English/Vietnamese or English/Mandarin
🏖️ Benefits
• Health insurance • Professional development opportunities • Remote work options
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