Associate Integration Technician

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $38 - $55 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

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AlignOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

AlignOps is a construction operations software company that delivers a suite of field-first SaaS tools to help contractors manage assets, fleets, labor, safety, and paving workflows. Its product portfolio includes ToolWatch for tool and asset tracking, SafetyReports for safety and compliance management, BusyBusy for crew time tracking, and FleetWatcher for hauling and fleet efficiency. AlignOps also provides integrations with major construction and accounting platforms plus consulting, implementation, and training services to improve jobsite visibility, reduce idle time, and optimize project costs.

📋 Description

• Coordinate and schedule migration meetings with existing clients, ensuring project timelines and migration targets are met. • Serve as the primary point of contact throughout the migration process, guiding clients through technical requirements and next steps. • Execute client migrations from legacy QuickBooks Online integrations to AlignOps' native integration platform. • Diagnose and resolve connection, configuration, authentication, and data synchronization issues encountered during implementation. • Monitor integration performance and validate successful data flow following migration completion. • Document technical issues, edge cases, and defects through detailed Jira tickets. • Escalate complex issues to Engineering and cross-functional teams while providing sufficient reproduction details and client context. • Maintain and enhance internal and external documentation. • Identify process improvements, contributing integration "good-to-knows," tips, or recurring issues to improve operational efficiency and client experience. • Maintain an empathetic, client-centric approach during migration calls, ensuring smooth technical transitions while delivering a high-quality client experience. • Collaborate with cross-functional teams to gather integration requirements and ensure successful implementation. • Periodically support client migrations and implementation efforts across additional ERP platforms, including Foundation, Sage Intacct, Viewpoint Vista, and Spectrum, as business needs require.

🎯 Requirements

• Strong computer literacy with the ability to move fluidly between multiple software applications, spreadsheets, and databases with ease and precision. • Experience working with collaboration and productivity tools (e.g., Slack, Zoom, Google Workspace, Jira, etc.) and ability to quickly master new internal technical workflows, software systems, and data-migration processes. • Strong hands-on experience using spreadsheets (e.g., Google Sheets, Excel) to track, organize, and manage client data sets. • Basic understanding of data hygiene and validation, ensuring that migrated information is organized, structured correctly, and free of errors. • Keen attention to detail to ensure seamless data flow, accurate documentation updates, and error-free client configurations. • Strong communication skills with the ability to lead interactive Zoom meetings and phone calls seamlessly. • Demonstrate a polished, professional on-camera presence and the technical aptitude to navigate screen-sharing and live troubleshooting with clients. • Ability to think critically and troubleshoot software connection or configuration issues methodically.