Associate NOC

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Shift based 24×7 proactive monitoring of the Production Services • Utilize our monitoring solution, New Relic, and associated dashboards • Utilize the MIM process for SEV1 / SEV2 issues to engage customer and appropriate Alkami resources to resolve issues • Utilize testing framework for release validation • Perform after deployment checks of new releases and maintenances performed by SRE • Perform hourly checks per process to proactively identify issues in system • Provide communications to external parties utilizing phones, email, and Alkami’s Statuspage tooling • Identify previous shift maintenance to be able to relay changes during MIM incidents / or to be fully prepared for testing releases (night shift) • Prepare handover for next shift ensuring proper knowledge is transferred to incoming team • Quickly identify issues in Production and swiftly enact MIM process to ensure quick communications to clients when issues occur • Communicate accurately, clearly, and effectively in writing, in person, and on the phone • Remain calm in trying situations • Work Service Desk tickets such as maintenance page requests, whitelist requests, network consultations and DR tests

🎯 Requirements

• Strong communication and interpersonal skills, both written and verbal • Customer service skills • Ability to demonstrate troubleshooting skills and critical thinking • Works effectively as a team member in a team-oriented and collaborative environment • Shows initiative and acts independently to resolve problems • Work designated shift (including holidays where these fall into your shift pattern) as part of a NOC team

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match