Implementation Specialist II

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines. • Assist Technical Consultants with requirements-gathering efforts. • Work with customers to gather configuration data from third-party vendors. • Participate in customer and third-party vendor meetings. • Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch. • Perform functional and integration testing. • Track and report project configuration and testing progress, escalating when needed. • Research and resolve configuration and usability questions from end users. • Become a subject matter expert for at least three Alkami products and vendor integrations. • Maintain product knowledge as new enhancements and functionality are released in the application. • Foster an environment that maintains good ticket performance and customer satisfaction. • Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals. • Capture needed documentation changes and provide feedback to the document owner. • Communicate configuration and testing feedback to upstream teams to improve the product and implementation process. • Other duties as assigned.

🎯 Requirements

• 3+ years experience implementing cloud-based systems • 2-5 years experience interfacing with external clients, including written, telephonic, and face-to-face interactions • 2+ years experience writing test cases and assisting clients with best practices for software testing • Ability to triage/troubleshoot software configurations • Excellent verbal and written communication skills and problem-solving abilities • General knowledge of software delivery processes and a deep desire to learn and progress into more complex roles • Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools • Excellent organizational and time management skills • Careful attention to detail in all aspects of the job.

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match