Implementation Consultant

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🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Unifyr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

Unifyr is a leading platform for partner relationship management (PRM) and through-channel marketing automation (TCMA), designed to enhance partner engagement and business intelligence. By integrating natively with various tools, Unifyr streamlines supplier management and foster strong, strategic partnerships, helping companies turn channel relationships into growth opportunities. The platform also provides personalized AI support and robust reporting features to track and enhance channel performance.

📋 Description

• Own Customer implementations from the Sales handoff through to Support handover • Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer • Manage internal resources in alignment with the project budget • Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr • Lead customer workshops, prepare requirements and user documentation for project delivery • Unifyr platform configuration. • Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch. • Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams • Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements • Quality assure that the delivered solution meets specification • Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success • Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery • Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management • Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level.

🎯 Requirements

• Bachelor’s degree in business or a related field or equivalent work experience • 2+ years’ experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clients • Highly skilled and experienced business analyst • Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferred • Technical capability and experience in technical implementations such as Salesforce integration (SFDC) • Highly skilled at interfacing with all levels of an organization and direct customer/client management experience • Excellent communication skills: written, spoken, telephone and presentations • Proven ability to deliver highly accurate written documentation • Self-motivated and capable of prioritizing and delivering tasks independently • Proven ability to process and apply new information quickly • Commitment to achieving the highest standards of project delivery • Ability to set and manage priorities judiciously • Strong attention to detail • Effective project management and analytical skills • Able to establish, develop and maintain positive, long-term working relationships with team members and clients • A result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills • Ability to focus on assigned tasks until completion • Willingness and skills to work for short periods on customer site anywhere in the world if needed.

🏖️ Benefits

• Flexible work arrangements