Senior Account Manager – MANTL

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108k - $135k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution • Drive renewal and expansion outcomes through account health assessment, whitespace identification, commercial strategies, and client conversations • Strengthen relationships with client stakeholders through proactive engagement and tailored recommendations • Lead business reviews by analyzing customer performance and product usage data and facilitating discussions tied to client goals • Identify and mitigate retention risks through coordinated action plans • Advance product adoption by recommending relevant capabilities and practices • Resolve complex client issues and coordinate cross-functional resources through resolution • Influence account growth through client objectives, performance data, and product knowledge • Coordinate account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams • Represent client needs internally through feedback, enhancement requests, and recurring pain points • Guide escalations and coordinate technical or operational teams until resolution • Support platform implementations and client launches • Develop client enablement approaches, deliver targeted training, and recommend improvements to educational materials • Maintain account forecasts and document assumptions in designated systems • Advise internal colleagues on client context and recommendations to improve customer experience

🎯 Requirements

• 3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline • Experience independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment • Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience • Comprehensive knowledge of account management and client success practices, including account planning, renewals, retention, expansion, and product adoption • Strong analytical skills and ability to interpret account, customer, and product usage data • Advanced written and verbal communication skills • Demonstrated judgment and problem-solving skills • Ability to develop trusted relationships with senior client stakeholders and influence outcomes without direct authority • Strong cross-functional collaboration skills • Proficiency with CRM, ticketing, reporting, and productivity tools • Experience in banking, financial services, fintech, digital banking, or deposit origination solutions preferred • Experience leading renewal and expansion conversations and contributing to commercial negotiations or contracting processes preferred • Experience leading executive or strategic business reviews using performance data and account insights preferred • Experience with SaaS implementations, product adoption strategies, and complex client escalations preferred • Working knowledge of financial institution growth strategies, digital account opening, or deposit acquisition practices preferred • Must be eligible to work in the US for full-time employment • Employment sponsorship is not available

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture