Senior Implementation Engineer – MANTL

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $96k - $120k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Lead complex implementation projects by independently configuring, customizing, and validating Alkami Digital Banking products and third-party integrations across diverse client environments • Analyze and resolve advanced technical implementation issues through root-cause analysis and evaluation of system behaviors • Serve as the primary technical resource for assigned implementation engagements • Collaborate with project managers, engineering teams, vendors, and customer stakeholders • Design and execute implementation validation activities, testing strategies, and troubleshooting • Support complex third-party integrations and coordinate with vendors and internal stakeholders • Recommend implementation solutions aligned with client needs, operational best practices, and platform capabilities • Develop and maintain configuration records, troubleshooting procedures, technical runbooks, and knowledge-sharing materials • Identify implementation process inefficiencies and recommend workflow, tooling, or support improvements • Mentor and provide technical guidance to less experienced implementation engineers • Facilitate technical discussions and translate complex concepts into actionable recommendations • Manage multiple complex implementation priorities across concurrent engagements • Support post-go-live stabilization, escalated issue resolution, and client adoption • Contribute implementation feedback and platform enhancement opportunities to product and engineering teams • Adapt implementation methodologies to unique client environments and evolving business requirements

🎯 Requirements

• 3–6 years of experience leading software implementations, technical consulting engagements, systems integrations, or complex client onboarding initiatives within SaaS, fintech, banking technology, or related technical environments • Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field • Advanced experience configuring and implementing SaaS platforms or digital banking solutions • Proficiency with programming languages such as C#, Java, Python, or JavaScript • Experience with relational databases (MSSQL, Oracle, MySQL, Postgres) • Strong troubleshooting and root-cause analysis skills across integrations, configurations, and platform functionality • Ability to independently manage complex technical implementation projects and priorities • Experience collaborating with cross-functional technical and business stakeholders • Strong understanding of APIs, system integrations, and technical implementation methodologies • Ability to communicate complex technical concepts to technical and non-technical audiences • Experience developing technical documentation, implementation procedures, and operational best practices • Strong analytical, organizational, and problem-solving skills in fast-paced client environments • Candidates must be eligible to work in the US for full-time employment • Preferred: Experience supporting fintech, digital banking, or financial services technology implementations • Preferred: Knowledge of scripting or technical automation concepts • Preferred: Experience working with third-party vendors and external integration partners • Preferred: Familiarity with agile delivery methodologies and software development lifecycle processes • Preferred: Experience mentoring or guiding junior technical team members • Preferred: Experience contributing to process improvement or implementation scalability initiatives

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture