Service Account Manager

🕒 July 3

🏢 North Augusta – Onsite

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ALKEGEN

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏗️ Construction

🚘 Automotive

🏥 Healthcare

💰 Debt Financing on 2024-09

Construction • Automotive • Healthcare

ALKEGEN is a specialty materials leader that focuses on mission-critical systems essential for future advancements, such as battery technologies, electric vehicles, filtration media, and specialty insulation materials. The company aims to help customers reduce fossil fuel consumption, save energy, and contribute to a greener planet. Following the merger of two prominent brands, Unifrax and Lydall, ALKEGEN has established itself as a driving force in innovation within the industrial machinery sector. With a global presence encompassing 60 manufacturing facilities and a workforce of over 7,500 skilled employees, the company is dedicated to sustainability and human health, effectively addressing complex challenges in various applications.

📋 Description

• Coordinate domestic and international shipments with internal sales/customer service teams, carriers, and freight forwarders • Prepare accurate shipping and export documentation in compliance with applicable regulations and customer requirements • Manage shipment scheduling, tracking, and coordination to meet delivery timelines • Communicate shipment status and changes to internal stakeholders and external partners • Maintain accurate shipping and receiving records • Enter and manage customer orders in the company ERP system • Review orders, work instructions, and special requirements for accuracy and completeness • Provide order confirmations, updates, and delivery status directly to customers • Serve as the customer point of contact for orders and shipment-related inquiries • Coordinate issue resolution for delays and discrepancies with internal teams and customers • Assist the customer service team with order management and administrative support • Maintain relationships with assigned customers and commercial partners • Work with Production Control, Purchasing, and Shipping to meet customer needs • Identify process improvement opportunities related to shipping, order management, and customer communication • Perform additional projects or duties as assigned by the North America Sales Manager

🎯 Requirements

• High School Diploma required • Associate's or Bachelor's degree in relevant field preferred • A minimum of 2-5 years of customer service experience in an office setting is required • Manufacturing company experience preferred • Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, other free trade agreements, Made in the USA rules, and Harmonized tariff rules • Excellent communication skills and strong detail orientation • Ability to handle multiple priorities and adapt to change • Willingness to take on additional tasks and work effectively on a team • Proficiency in Microsoft Word and Excel required; knowledge of NOS preferred • Ability to rotate with other Service Representatives to provide holiday coverage • Basic knowledge of export order processing, including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements

🏖️ Benefits

• Full-time employment