Patient Billing Specialist

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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Allara

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

👥 B2C

🧘 Wellness

💰 $26M Series B - Allara on 2025-01

B2C • Wellness

<Allara> Allara is a telehealth women’s specialty care platform that provides personalized, team-based medical and nutrition care for complex hormonal, metabolic, and gynecological conditions. Through virtual visits, board-certified OB-GYNs, endocrinologists, nurse practitioners, registered dietitians, and care concierges, Allara delivers comprehensive testing, individualized treatment plans, and ongoing monitoring, with insurance-supported or self-pay options.

📋 Description

• Provide empathetic, patient-centered support through communication software • Serve as a trusted resource for patients seeking assistance with their care journey. • Answer routine billing questions, including helping patients understand statements and account balances. • Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility. • Provide general education on in-network and out-of-network coverage. • Confirm insurance information on file and assist with basic eligibility questions. • Help patients understand where their accounts are within the billing process. • Communicate billing-related updates provided by the Revenue Cycle team. • Act as a liaison between patients, providers, billing specialists, and internal teams. • Escalate complex billing or insurance concerns to the appropriate team. • Provide warm handoffs with complete context to minimize patient frustration. • Maintain accurate documentation of all patient interactions. • Handle sensitive patient information with professionalism and confidentiality. • Identify recurring patient concerns and share feedback that may improve the patient experience.

🎯 Requirements

• 3+ years of experience in medical billing, revenue cycle, healthcare administration, or a patient-facing role with direct exposure to billing or insurance processes. • Familiarity with basic billing concepts like premiums, EOBs, deductibles, copays, coinsurance, and patient responsibility. • Experience supporting or navigating patients with questions, escalations, insurance assistance, or billing-related questions. • Strong verbal and written communication skills. • Exceptional attention to detail and organizational skills. • Ability to explain complex information in a simple, patient-friendly way. • Strong problem-solving skills and ability to navigate challenging conversations. • Comfortable working across multiple systems and managing sensitive information. • Ability to work independently in a remote environment.

🏖️ Benefits

• 1099 Contractor role