Journey Design Expert

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $110k - $181k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Drive the design of customer experiences by improving existing journeys and creating new ones • Leverage internal and external customer data and insights to assess and define future-state opportunities • Identify knowledge gaps and lead efforts for new consumer research • Diagnose customer journey pain points and design end-to-end experiences • Apply user-centered design methods to enhance journey designs • Partner with agile teams to translate journey designs into actionable requirements • Define and track success through key performance indicators.

🎯 Requirements

• 7 or more years of experience • Demonstrated excellence in oral and written communication skills • Solid knowledge and application of journey design and user-centered design methodologies • Strong project and program management capabilities • Highly self-directed and proactive with priority management • Exceptional relationship management skills with strong organizational savvy • Proven ability to influence and align stakeholders • Strong strategic and analytical thinking skills.

🏖️ Benefits

• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Opportunity for professional growth and development • Support for working from home with appropriate workspace requirements.